Keyword tracking allows admins to create named lists of keywords that will flag messages containing those specified words. As messages are received by the Forsta Contol Center, they are analyzed and flagged with the name of the keyword list any such keywords are found in.
Flagged messages can then be easily identified and removed before the age out at the retention interval.
The keyword creation and selection menus can be found at the bottom of the Message Settings page. Keyword alerts accompany keyword selections, providing options for specified alert frequencies.
Keyword Tracking Options Include:
- Original admin created keywords
- Pre-populated/custom explicit keywords
- Personal “on file” details
- Pre-populated/custom customer related keywords
Content Frequency Alerts Include:
- Custom alerts
- Immediate alerts
- Daily alerts
How to Set Keywords (once process is available)